At EaseonHotel, we understand that plans can change. Our refund policy is designed to be fair to our guests while allowing us to manage our boutique inventory at 1101 Hay Street effectively.
1. Standard Cancellation
Our standard cancellation window is based on the "Flexible Rate" booking:
| Notice Period | Refund Amount |
|---|---|
| 48 Hours or more before Check-in | 100% Full Refund |
| 24 - 48 Hours before Check-in | 50% Refund |
| Less than 24 Hours / Same Day | No Refund (First night charge) |
2. Refund Processing Timeline
Once a refund is approved, the funds are returned via the original payment method.
Request Received
Audit (24 Hours)
Bank Credit (5-7 Days)
* Please note that bank processing times may vary depending on your financial institution.
3. Non-Refundable Bookings
Bookings made under "Advance Purchase" or "Non-Refundable" promotional rates are not eligible for refunds or modifications. We recommend travel insurance for these bookings to cover unforeseen circumstances.
4. No-Show Policy
If a guest fails to check in by 11:59 PM on the arrival date without prior notification, the booking will be marked as a "No-Show." In such cases, the full amount of the reservation will be charged, and the room will be released back into our inventory.
How to Request a Refund?
To initiate a cancellation or refund request, please have your Booking ID ready and contact us:
- Email: reservations@hotelbook.co.nz
- Phone: 🇳🇿 +64 9888 5468 | 🇦🇺 +61 1300 890 281